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Terms and Conditions of the Stride Application

Last updated: April 2026

1. General Provisions

1.1 Introduction

Welcome to Stride. These Terms and Conditions ("Terms") govern the use of the Stride mobile application ("Application") and the services provided through it ("Services"). By using the Application, you enter into a binding agreement with [Company Name] IKE ("Stride", "we", "us", "our").

1.2 Acceptance of Terms

By registering, creating an account, or using the Application, you accept these Terms in full and without reservation. If you do not agree with any provision, please do not use the Application.

1.3 Amendment of Terms

We reserve the right to amend these Terms at any time. Amendments take effect from the moment of their publication in the Application. You will be notified of material changes via the Application or email. Continued use of the Application after any amendment constitutes acceptance of the new Terms.

1.4 Definitions

2. Nature of the Platform and Liability Disclaimer

2.1 Information Society Service Provider

The Application constitutes exclusively a digital "information society service provider" and does not in any way provide transportation services.

2.2 No Contractual Party

Stride is not a contracting party to any agreement, contract, or contractual relationship of any nature entered into between Members. Any carpooling arrangement made through the Application is exclusively between the Driver and the Passenger(s). Stride merely provides the technological means for Members to connect.

2.3 No Intervention in Trips

Stride does not intervene in any way in trips, destinations, meeting points, routes, or schedules, which are decided freely, autonomously, and mutually between the Driver and the Passenger.

2.4 No Guarantee of User Conduct

Stride does not guarantee, control, or bear responsibility for the conduct, driving ability, reliability, honesty, or safety record of any User. Stride assumes absolutely no civil, criminal, or administrative liability for road accidents, thefts, damages, injuries, losses, or disputes of any nature arising during or in connection with a ride.

2.5 Verification Disclaimer

Any reference in the Application to "verified" information, accounts, or documents means exclusively and solely that a Member has successfully completed a specific technical verification procedure (e.g., phone number verification or document submission). Stride does not guarantee under any circumstances the truthfulness, reliability, legality, validity, or accuracy of the information that is the subject of the verification procedure. A "verified" badge is not an endorsement, recommendation, or guarantee of any kind regarding the safety, honesty, or history of any Driver or Passenger.

2.6 Chat Privacy

The in-app messaging service ("Chat") is intended exclusively for necessary communications regarding the ride. Chat content remains strictly private, and Stride has no ability or obligation to intervene in, monitor, or moderate private messages, except as required by law or to enforce these Terms.

3. Registration and User Account

3.1 Registration Requirements

To use the Application, you must:

3.2 Registration Process

Registration is completed through:

  1. Entry of your mobile phone number
  2. Verification via OTP (One-Time Password) sent by SMS
  3. Completion of your profile (first name, last name, email, date of birth, gender)
  4. Confirmation of driver's license status
  5. Optional vehicle registration

3.3 One Account Per User

Each User is permitted to maintain only one account on the Application. The creation of multiple accounts is strictly prohibited and may lead to the suspension or deletion of all associated accounts. The use of the Application under another person's identity or profile is strictly prohibited.

3.4 Account Security

You are exclusively responsible for:

3.5 Accuracy of Information

You must provide accurate, complete, and up-to-date information. The use of false identity information or the impersonation of third parties is strictly prohibited and constitutes grounds for immediate account termination.

4. Mandatory Declarations

4.1 By Using the Application, You Declare and Confirm That:

a) You confirm that you are an adult and understand that the Platform is exclusively an information society service provider and not a transport company. The Platform assumes absolutely no civil, criminal, or administrative liability for road accidents, damages, or the conduct of other Users during the ride.

b) You accept that the service relates exclusively to expense sharing and that generating profit is strictly prohibited. You assume exclusive responsibility to demonstrate, in case of audit by Authorities, that the amounts received constitute exclusively reimbursement for the sharing of actual trip expenses and not income.

c) You solemnly declare that you hold a valid driving license and that you have confirmed with your insurance provider that your policy covers the transport of passengers for expense-sharing purposes. (Applicable when publishing rides as a Driver.)

d) You acknowledge that the indication "verified user/document" means only the completion of a technical process by the system and does not constitute a guarantee by the Platform regarding the safety, honesty, or history of any Driver or Passenger.

5. Publishing Rides (Drivers)

5.1 Driver Requirements

To publish a ride as a Driver, you must:

5.2 Vehicle Registration

When registering a vehicle, you must provide:

Van-type vehicles are strictly excluded from the Application.

5.3 Ride Details

When publishing a ride, the Driver specifies:

5.4 Ride Frequency Limit

Each User is limited to a maximum of two (2) rides per day as a Driver. This limit exists to ensure the genuine carpooling character of the service and prevent commercial exploitation.

5.5 Intercity Restriction

The Application permits only intercity transport, from one prefecture (nomos) to another, within Greece. Same-city rides are not permitted.

5.6 Non-Commercial Purpose of Carpooling

Carpooling through the Application operates exclusively on a non-profit basis. The cost set by the Driver must correspond exclusively to a fair share of the actual expenses of the journey (such as fuel and tolls) that the Driver would have undertaken in any case for personal reasons.

5.7 Toll Cost Estimates

The Application provides estimated toll costs for routes that include toll roads. These estimates are calculated based on publicly available toll pricing data and the route selected by the Driver. Users acknowledge and accept that:

5.8 Driver Commitments

By publishing a ride, the Driver commits to:

6. Searching and Booking Seats (Passengers)

6.1 Searching for Rides

Passengers may search for rides based on:

6.2 Ride Alerts

Passengers may create Ride Alerts for specific search criteria. When a new ride matching those criteria is published, the Passenger receives a push notification automatically. Ride Alerts can be created and managed through the Application.

6.3 Booking Process

The booking process is completed in three steps:

  1. Selection of ride and number of seats
  2. Confirmation of booking details
  3. Submission of booking request with an optional message to the Driver

The booking is completed only after the Driver accepts the request.

6.4 Booking Restrictions

Users are strictly prohibited from booking seats exclusively for the transport of objects, packages, unaccompanied animals, parcels, or commercial goods. All booked seats must be for natural persons who will physically travel.

6.5 Ride Statuses

Each ride may be in one of the following statuses:

6.6 Passenger Commitments

By booking a seat, the Passenger commits to:

7. Financial Terms

7.1 Expense Sharing

The cost that Passengers pay represents exclusively their share of the actual trip expenses. The Driver sets the cost per passenger when publishing the ride.

7.2 Maximum Cost Cap

To structurally prevent profit generation, an absolute maximum cost limit is set based on the current legal mileage reimbursement rate for judicial representatives (Law 4336/2015), defined at 0.20 EUR per kilometer plus tolls for the vehicle in total. The Application calculates a suggested expense-sharing framework based on an algorithm that considers distance, fuel type, and vehicle consumption. In no case may the cost per passenger exceed this maximum limit.

7.3 Method of Payment

Payment of the expense share is made exclusively and directly between Passengers and the Driver, without any involvement whatsoever of the Platform. The parties agree on the payment method between themselves (cash or other means).

7.4 Free Use of the Application

The use of the Stride Application is provided free of charge to users. Stride does not collect commissions or fees on payments between Drivers and Passengers.

7.5 Prohibition of Profit

Carpooling through the Application must remain a non-commercial, non-profit activity. Drivers seeking profit or operating as professional carriers violate these Terms and applicable legislation. Additional charges beyond the actual cost of the ride are strictly prohibited.

7.6 Tax Responsibility

Amounts received by Drivers must, under the law, cover exclusively the sharing of expenses. It is the exclusive, individual tax responsibility of each Driver to document this fact to the Independent Authority for Public Revenue (AADE) in case of audit, fully releasing the Platform from any liability.

8. Review and Rating System

8.1 Right to Review

After the completion of a ride:

8.2 Review Elements

Each review includes:

8.3 Review Rules

Reviews must be:

8.4 Review Moderation

We reserve the right to remove reviews that:

8.5 Display of Reviews

Reviews and average ratings are visible on User profiles. Reviews contribute to building trust within the community.

9. Communication Through the Application

9.1 In-App Messaging System

The Application provides an integrated messaging system (Chat Room) for communication between Drivers and Passengers regarding specific rides. A Chat Room is automatically created when a booking request is submitted.

9.2 Purpose of Communication

Communication through the Application must relate exclusively to:

9.3 Prohibited Communications

The use of the messaging system for the following is prohibited:

10. Prohibited Conduct

10.1 Absolute Prohibitions

The following are strictly prohibited:

10.2 Prohibitions During the Ride

During the ride, the following are prohibited:

10.3 Reporting Violations

Users may report violations through the "Report User" feature in the Application, selecting the report category from the following:

A detailed description of the issue may be provided.

11. Cancellation Policy

11.1 Cancellation by the Driver

The Driver may cancel the ride at any time before its start. In case of cancellation:

However, frequent cancellations without serious reason may negatively affect the Driver's rating and lead to account restrictions.

11.2 Cancellation by the Passenger

The Passenger may cancel their booking at any time before the start of the ride. It is recommended that cancellation be made as early as possible so that the Driver can fill the seat.

11.3 No-Show

A Passenger's failure to appear at the departure point without prior notification is considered a serious violation and may lead to:

12. Intellectual Property

12.1 Stride's Ownership

The Application, including its software, design, graphics, code, text, and all content, constitutes the intellectual property of Stride or its licensors and is protected by applicable intellectual property laws.

12.2 Limited License

You are granted a limited, non-exclusive, non-transferable, and revocable license to use the Application exclusively for personal, non-commercial use, in accordance with these Terms.

12.3 Prohibitions

The following are prohibited:

12.4 User Content

You retain rights to the content you publish on the Application (photos, reviews, etc.). However, by publishing content, you grant Stride a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the content for the purposes of operating the Application.

13. Limitation of Liability

13.1 Role of the Platform

Stride operates exclusively as an intermediary between Drivers and Passengers and is not a party to the carpooling agreements entered into between Users.

13.2 Disclaimer of Liability

Stride bears no responsibility for:

13.3 User Responsibility

Users are exclusively responsible for:

13.4 Insurance

Drivers are responsible for ensuring that their vehicle has adequate insurance coverage that also covers the transport of third parties for expense-sharing purposes. Passengers are advised to have personal accident insurance.

13.5 Limitation of Damages

To the maximum extent permitted by law, Stride's total liability for any claim related to the Application shall not exceed the total amount you have paid to Stride in the preceding twelve (12) months. As the Application is provided free of charge, this amount is zero (0) EUR.

Stride shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill.

14. Suspension and Termination of Account

14.1 Right of Suspension

Stride reserves the right to suspend or terminate a User's account without prior notice in case of:

14.2 Consequences of Suspension

In case of suspension or termination:

14.3 Data Retention After Suspension

Stride may retain certain information concerning suspended or terminated accounts, as required by law, or when there is a legal basis to do so. For instance, if Stride believes a User has committed fraud or violated these Terms, certain data may be retained to prevent the User from circumventing the rules applicable to the community.

14.4 Termination by the User

You may terminate your account at any time through the Application settings (Settings > Account Settings > Delete Account), provided you have no active rides or pending bookings.

14.5 Data Handling After Termination

After account termination, personal data is deleted or anonymized within 30 days, subject to legal retention obligations. Reviews received are anonymized. The User's display name may be preserved in ride history records.

15. Dispute Resolution

15.1 Disputes Between Users

In case of a dispute between a Driver and a Passenger, Users are encouraged to resolve their differences directly between themselves. Stride is not obligated to intervene in User disputes but may offer support at its discretion.

15.2 Complaints to Stride

For complaints regarding the Application or our services, you may contact us through the Application or at the email address listed at the end of these Terms.

15.3 Governing Law

These Terms are governed by Greek law. For disputes that cannot be resolved amicably, the competent courts are those of Athens, Greece.

15.4 Alternative Dispute Resolution

In accordance with Regulation (EU) 524/2013, you have the option to submit complaints through the European Commission's Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr

You may also contact the following Greek alternative dispute resolution bodies:

15.5 Prior Notification

Before initiating any dispute resolution or legal proceedings, you must notify Stride in writing (via email) to seek an amicable resolution. Stride will respond within 30 days.

16. Personal Data Protection

16.1 Data Collection

For the operation of the Application, we collect personal data as described in detail in our Privacy Policy, which forms an integral part of these Terms.

16.2 Your GDPR Rights

In accordance with the General Data Protection Regulation (GDPR) and Greek Law 4624/2019, you have the following rights:

Please note: We may retain certain information concerning you, as required by law, or when we have a legal basis to do so. For instance, if we believe you have committed fraud or violated our Terms and Conditions, we may retain data to prevent you from circumventing the rules applicable to our community.

16.3 Exercising Your Rights

You may exercise your rights through the Application (Settings > Account Settings) or by contacting us at [Insert email].

16.4 Complaints

If you believe that the processing of your data violates applicable legislation, you have the right to file a complaint with the:

Hellenic Data Protection Authority (HDPA/APDPCH)
Kifissias Avenue 1-3, 115 23 Athens
Tel: +30 210 6475600
Email: contact@dpa.gr
Website: www.dpa.gr

17. Platform Operation

17.1 Availability

We make every effort for the continuous availability of the Application. However, we do not guarantee uninterrupted or error-free operation.

17.2 Maintenance

The Application may be temporarily unavailable due to:

17.3 Updates

We reserve the right to modify, upgrade, or discontinue features of the Application without prior notice. In certain cases, a mandatory update may be required to continue using the Application.

17.4 Service Provided "As Is"

The Application and Services are provided on an "as is" and "as available" basis. Stride makes no warranties, express or implied, regarding the Application, including but not limited to warranties of merchantability, fitness for a particular purpose.

18. Miscellaneous Provisions

18.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.2 Waiver

Stride's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.3 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Stride regarding the use of the Application.

18.4 Assignment

Stride may assign its rights and obligations under these Terms to a third party (e.g., in case of merger, acquisition, or sale of assets). You will be notified accordingly.

18.5 Language

These Terms are available in Greek and English. In case of discrepancy, the Greek version shall prevail.

19. Contact Information

For questions, complaints, or requests regarding these Terms:

[Company Name] IKE
Tax ID (AFM): [Insert]
Address: [Insert]
Email: [Insert]
Telephone: [Insert]

By registering on the Stride Application, you confirm that you have read, understood, and accepted these Terms and Conditions.